Original sales receipt must accompany returns.
accept returns for exchange or refund 7 calendar days after delivery of the
At our sole discretion after 7 calendar days, we will offer an exchange
or store credit only.
Items must be in "new, unaltered and unused condition".
Definition of new, unaltered and unused condition is:
signs of wear or damage in any way
-within 7 calendar days of the
delivery date (after 7 days no returns are allowed)
-must not be a
special order or a custom order
-unless noted that it cannot be returned
or has a different return policy time period other than that 7 days noted in
that item's particular item description.
If an item is received damaged
or is incorrectly shipped by us please contact Customer Support immediately.
Items that are defective and shipped from us or items that you did not order but
received from us will qualify for store credit or a cash refund.
are contingent upon inspection of item(s) once we receive it.
There is a
25% restocking fee for returned items that are not being exchanged and are not
damaged. Again you MUST contact us within 7 days if you intend to return ANY
item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting
us will NOT be refunded.
Customer is responsible for all shipping costs both ways
if seller is not at fault. Including items that were sent as free shipping. The shipping cost to you will be deducted from your refund
21710 Lassen St.
Chatsworth, CA 91311
Customer Service: 866-641-8453
Welcome to Tile Store Online
. We offer low prices on Ceramic Tile
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, Natural Stone
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, Setting Materials, Tools and Accessories, Plus More!
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